Hosting FAQs
If you have questions not answered here, feel free to call us
Toll Free Phone: 1-866-292-1110
Open 8am - 5pm (eastern time) Monday - Friday.
Q: Diskspace? Transfer? What are these things?
Q: Will I need a domain? How do I get one?
Q: How much disk space will I need?
Q: What if I go over my space allotment?
Q: How much transfer or bandwidth will I need?
Q: What if I go over my bandwidth (transfer) allotment?
Q: What are mailboxes?
Q: Are there any limits to my mailboxes?
Q: Can I increase my diskspace, etc. later?
Q: How do I upload to my site?
Q: How do I access my mailboxes?
Q: How do I cancel my account?
Q: What is the difference between a domain and a sub-domain?
Q: How do I get my own domain?
Q: What are the rules for choosing mailbox names?
Q: I have an unanswered question, what do I do?
Q: What credit cards do you accept?
Q: Do you accept other forms of payment?
Q: Diskspace? Transfer? Bandwidth? What are these things?
A: For the definition of disk space click here
For the definition of bandwidth or data transfer click here
For the definition of mailbox click here
Q: Will I need a domain? How do I get one?
A: Yes. You will need a domain (www.yourname.com), Profit Gate offers these for $12.95 per year. To get one click here.
Q: How much disk space will I need?
A: As an example, one average web page with 2-3 pictures should use about 200 KB or less. Five of these pages would require less than 1 MB. Adding space later is simple and easy. Profit Gate's smallest hosting plan provides you with 500 MBof disk space.
Q: What if I go over my space allotment?
A: Not to worry, you can't. When your disk space limit is reached, further uploads are rejected by our server. You then must increase your disk space to expand your site. To order more disk space, simply Contact us
Q: How much transfer or bandwidth will I need?
A: This will depend on what type of site you have. Over 90% of our clients need under 2000 MBs.
- Small sites will rarely need more than 1000 MBs/month in bandwidth;
- Medium sites may use up to 2000 MBs/month in bandwidth;
- Large or very successful sites can range from 2000 MBs to 100's of GBs (a gigabyte is 1000 megabytes). If you host a lot of multimedia content such as audio or video, you may need extra bandwidth, once you have a large flow of visitors.
- If you need more, we will inform you well before it's a problem.
Q: What if I go over my bandwidth (data transfer) allotment?
A: If your bandwidth is getting close to your limit, we will inform you via email before it runs out. We monitor all client sites daily.
Hosting fees are charged in advance each month based on your chosen bandwidth allocation. If bandwidth is exceeded in a given month, your hosting fee for the following month will automatically increase to the appropriate level to cover the excess. No other features will change than the bandwidth. If your usage drops back down, after an increase, just contact us to have it reduced again.
Q: What are mailboxes?
A: For the definition of mailboxes click here
Q: Are there any limits to my mailboxes?
A: Your mailboxes normally hold up to 10 MB of messages and normally you may have as many boxes as you have disk space. To increase this simply Contact us.
Q: Can I increase my diskspace, etc. later?
A: Yes. To change any of your account details just Contact us.
Q: How do I upload to my site?
A: After you purchase your hosting account, you will be given the information needed to configure an FTP program. If you're not familiar with FTP procedures Contact us.
Q: How do I access my mailboxes?
A: You can use Outlook or any similar e-mail program. For information on how to configure Outlook just Contact us.
Q: How do I cancel my account?
A: To cancel your account just Contact us
Q: What is the difference between a domain and a sub-domain?
A: On the Internet, a domain is a network address. This is similar to your home's address used by the US Postal system. The mail man can deliver our mail because we have a unique address such as 152 8th Ave. SW - Largo, FL 33770.
On the Web, each site has its own unique address also, so that people can find it. These domains are also referred to as "Dot.Coms".
Our primary domain is profitgate.net. A sub-domain is simply an address within a domain. Example: joesplace.profitgate.net
Another difference is that sub-domains are free at Profit Gate, and true domains cost $12.95 / year. See our domain page for details.
Q: How do I get my own domain?
A: See our domain page for details.
Q: What are the rules for choosing mailbox names?
A: Email addresses can have any letter or number, dashes or underlines, but no other characters. On our system, your email username is the same as email address; example - if your email is support@mycompany.com, then that is also your username.
Q: I have an unanswered question, what do I do?
A: Use our Contact us - or call toll free:
1-866-292-1110 Open 8am - 5pm (eastern time) Monday - Friday.
Q: What credit cards do you accept?
A: We accept Visa, Mastercard, American Express and Discover cards.
Q: Do you accept other forms of payment?
A: No. Sorry, we keep our prices low by minimizing labor costs.